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Citizens Care Center

415 South Market Street, Havre De Grace, MD 210784109395500Ownership: Non profit - OtherCertified beds: 184Avg. daily residents: 124County: Harford

The complete public record on Citizens Care Center, a Medicare & Medicaid–certified nursing home in Havre De Grace, Maryland, from the CMS Care Compare database (August 2026 release). Every figure below is published by federal regulators; ClearPath adds the state comparisons and the plain-English reading.

CMS Star Ratings

Overall rating
★★★★★
CMS’s composite of the three ratings below. Maryland average: 3.1 stars.
Health inspection
★★★★☆
Based on the last three years of on-site inspections and complaint investigations — the rating CMS weights most heavily.
Staffing
★★★★★
Nurse and aide hours per resident per day, adjusted for how much care residents need, plus staff turnover.
Quality measures
★★☆☆☆
Clinical outcomes CMS tracks, such as falls with injury, pressure ulcers and hospital readmissions.
Citizens Care Center holds a 5-star overall rating, in the top tier CMS assigns. Its health-inspection rating is lower than its overall rating — the overall score is being lifted by staffing or quality-measure ratings, which draw partly on facility-reported data. None of this tells you whether a bed is open, whether your insurance is in network, or whether the facility will accept a given level of care — confirm those three directly with the facility before you commit.

Staffing

4.02 total nurse staff hours per resident per day
about the state average (3.87)
0.81 RN hours per resident per day
about the state average (0.84)
3.72 weekend nurse staff hours per resident per day
28.2% total nursing staff turnover
below the state average (40.2)
30.0% RN turnover
0 administrators left in the reporting period

Hours are per resident per day, from payroll-based journal data facilities submit to CMS. Turnover is the share of nursing staff who left over the past year.

Inspections & Penalties

January 29, 2026 most recent standard health inspection
14 health deficiencies cited in the most recent inspection cycle
below the state average (17.6)
12 health deficiencies in the two prior cycles combined
$0 in federal fines across 0 penalties (last 3 years)
0 payment denials
CMS withholding Medicare/Medicaid payment for new admissions until problems were fixed

Recent Inspection Citations

38 citations on record across recent inspections. Showing the most recent inspection. Severity uses CMS’s A–L scope-and-severity scale; G and above means residents were actually harmed.

InspectionTagWhat was citedSeverity
January 29, 20260641Ensure each resident receives an accurate assessment.E · Potential for more than minimal harm
January 29, 20260700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2)…E · Potential for more than minimal harm
January 29, 20260604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.D · Potential for more than minimal harm
January 29, 20260656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.D · Potential for more than minimal harm
January 29, 20260657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health…D · Potential for more than minimal harm
January 29, 20260679Provide activities to meet all resident's needs.D · Potential for more than minimal harm
January 29, 20260684Provide appropriate treatment and care according to orders, resident’s preferences and goals.D · Potential for more than minimal harm
January 29, 20260695Provide safe and appropriate respiratory care for a resident when needed.D · Potential for more than minimal harm
January 29, 20260697Provide safe, appropriate pain management for a resident who requires such services. ComplaintD · Potential for more than minimal harm
January 29, 20260757Ensure each resident’s drug regimen must be free from unnecessary drugs.D · Potential for more than minimal harm

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Source: CMS Care Compare (data.cms.gov), August 2026 monthly release. Figures are as published by CMS and change monthly; ClearPath refreshes automatically. ClearPath Senior Guide is an independent information service, accepts no referral fees or placement incentives from any facility, and does not recommend facilities. Verify current details with the facility.