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Highlands Living Center

500 Hahnemann Trail, Pittsford, NY 145345853831700Ownership: Non profit - CorporationCertified beds: 122Avg. daily residents: 115County: Monroe

The complete public record on Highlands Living Center, a Medicare & Medicaid–certified nursing home in Pittsford, New York, from the CMS Care Compare database (August 2026 release). Every figure below is published by federal regulators; ClearPath adds the state comparisons and the plain-English reading.

CMS Star Ratings

Overall rating
★★☆☆☆
CMS’s composite of the three ratings below. New York average: 3.0 stars.
Health inspection
★★☆☆☆
Based on the last three years of on-site inspections and complaint investigations — the rating CMS weights most heavily.
Staffing
★★☆☆☆
Nurse and aide hours per resident per day, adjusted for how much care residents need, plus staff turnover.
Quality measures
★★☆☆☆
Clinical outcomes CMS tracks, such as falls with injury, pressure ulcers and hospital readmissions.
Highlands Living Center holds a 2-star overall rating, in the bottom two tiers CMS assigns. Nursing staff turnover of 60% is well above the New York average of 40%; high turnover is one of the strongest predictors of inconsistent care. None of this tells you whether a bed is open, whether your insurance is in network, or whether the facility will accept a given level of care — confirm those three directly with the facility before you commit.

Staffing

3.55 total nurse staff hours per resident per day
about the state average (3.62)
0.45 RN hours per resident per day
below the state average (0.71)
3.01 weekend nurse staff hours per resident per day
60.3% total nursing staff turnover
above the state average (40.4)
57.1% RN turnover
1 administrator left in the reporting period

Hours are per resident per day, from payroll-based journal data facilities submit to CMS. Turnover is the share of nursing staff who left over the past year.

Inspections & Penalties

February 19, 2025 most recent standard health inspection
10 health deficiencies cited in the most recent inspection cycle
above the state average (7.9)
6 health deficiencies in the two prior cycles combined
$0 in federal fines across 0 penalties (last 3 years)
0 payment denials
CMS withholding Medicare/Medicaid payment for new admissions until problems were fixed

Recent Inspection Citations

19 citations on record across recent inspections. Showing the most recent inspection. Severity uses CMS’s A–L scope-and-severity scale; G and above means residents were actually harmed.

InspectionTagWhat was citedSeverity
May 28, 20260609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. ComplaintD · Potential for more than minimal harm
May 28, 20260610Respond appropriately to all alleged violations. ComplaintD · Potential for more than minimal harm
February 19, 20250610Respond appropriately to all alleged violations.E · Potential for more than minimal harm
February 19, 20250919Make sure that a working call system is available in each resident's bathroom and bathing area.E · Potential for more than minimal harm
February 19, 20250921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.E · Potential for more than minimal harm
February 19, 20250656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.D · Potential for more than minimal harm
February 19, 20250677Provide care and assistance to perform activities of daily living for any resident who is unable.D · Potential for more than minimal harm
February 19, 20250759Ensure medication error rates are not 5 percent or greater.D · Potential for more than minimal harm
February 19, 20250760Ensure that residents are free from significant medication errors.D · Potential for more than minimal harm
February 19, 20250880Provide and implement an infection prevention and control program.D · Potential for more than minimal harm

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Source: CMS Care Compare (data.cms.gov), August 2026 monthly release. Figures are as published by CMS and change monthly; ClearPath refreshes automatically. ClearPath Senior Guide is an independent information service, accepts no referral fees or placement incentives from any facility, and does not recommend facilities. Verify current details with the facility.