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Whisperwood Nursing & Rehabilitation Center

5502 4Th Street, Lubbock, TX 794168067931111Ownership: Government - Hospital districtCertified beds: 114Avg. daily residents: 76Chain: Creative Solutions In Healthcare (149 facilities)County: Lubbock
Abuse icon — CMS displays this icon when a facility was cited for abuse that led to resident harm in the past year, or for abuse that could have led to harm in each of the last two years.

The complete public record on Whisperwood Nursing & Rehabilitation Center, a Medicare & Medicaid–certified nursing home in Lubbock, Texas, from the CMS Care Compare database (August 2026 release). Every figure below is published by federal regulators; ClearPath adds the state comparisons and the plain-English reading.

CMS Star Ratings

Overall rating
★☆☆☆☆
CMS’s composite of the three ratings below. Texas average: 2.6 stars.
Health inspection
★★☆☆☆
Based on the last three years of on-site inspections and complaint investigations — the rating CMS weights most heavily.
Staffing
★☆☆☆☆
Nurse and aide hours per resident per day, adjusted for how much care residents need, plus staff turnover.
Quality measures
★★☆☆☆
Clinical outcomes CMS tracks, such as falls with injury, pressure ulcers and hospital readmissions.
Whisperwood Nursing & Rehabilitation Center holds a 1-star overall rating, in the bottom two tiers CMS assigns. Nursing staff turnover of 96% is well above the Texas average of 55%; high turnover is one of the strongest predictors of inconsistent care. Federal regulators have fined this facility $19,546 in the last three years. None of this tells you whether a bed is open, whether your insurance is in network, or whether the facility will accept a given level of care — confirm those three directly with the facility before you commit.

Staffing

3.39 total nurse staff hours per resident per day
about the state average (3.39)
0.33 RN hours per resident per day
below the state average (0.43)
3.16 weekend nurse staff hours per resident per day
95.6% total nursing staff turnover
above the state average (55.3)
88.9% RN turnover
1 administrator left in the reporting period

Hours are per resident per day, from payroll-based journal data facilities submit to CMS. Turnover is the share of nursing staff who left over the past year.

Inspections & Penalties

January 23, 2026 most recent standard health inspection
10 health deficiencies cited in the most recent inspection cycle
above the state average (9.3)
12 health deficiencies in the two prior cycles combined
$19,546 in federal fines across 2 penalties (last 3 years)
below the state average ($45,542)
0 payment denials
CMS withholding Medicare/Medicaid payment for new admissions until problems were fixed

Recent Inspection Citations

32 citations on record across recent inspections, 6 at the actual-harm or immediate-jeopardy level. Showing the most recent inspection. Severity uses CMS’s A–L scope-and-severity scale; G and above means residents were actually harmed.

InspectionTagWhat was citedSeverity
April 22, 20260656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. ComplaintD · Potential for more than minimal harm
April 22, 20260692Provide enough food/fluids to maintain a resident's health. ComplaintD · Potential for more than minimal harm
January 23, 20260812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with…D · Potential for more than minimal harm
January 23, 20260813Have a policy regarding use and storage of foods brought to residents by family and other visitors.D · Potential for more than minimal harm
January 23, 20260849Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision…D · Potential for more than minimal harm
August 15, 20250600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. ComplaintJ · Immediate jeopardy
August 15, 20250607Develop and implement policies and procedures to prevent abuse, neglect, and theft. ComplaintJ · Immediate jeopardy
August 15, 20250609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. ComplaintJ · Immediate jeopardy
August 15, 20250610Respond appropriately to all alleged violations. ComplaintJ · Immediate jeopardy
August 15, 20250580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the… ComplaintD · Potential for more than minimal harm

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Source: CMS Care Compare (data.cms.gov), August 2026 monthly release. Figures are as published by CMS and change monthly; ClearPath refreshes automatically. ClearPath Senior Guide is an independent information service, accepts no referral fees or placement incentives from any facility, and does not recommend facilities. Verify current details with the facility.