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Complete Care At Hales Corners

9449 W. Forest Home Ave., Hales Corners, WI 531304145296888Ownership: For profit - CorporationCertified beds: 62Avg. daily residents: 56Chain: Complete Care (85 facilities)County: Milwaukee

The complete public record on Complete Care At Hales Corners, a Medicare & Medicaid–certified nursing home in Hales Corners, Wisconsin, from the CMS Care Compare database (August 2026 release). Every figure below is published by federal regulators; ClearPath adds the state comparisons and the plain-English reading.

CMS Star Ratings

Overall rating
★★★☆☆
CMS’s composite of the three ratings below. Wisconsin average: 3.0 stars.
Health inspection
★★★☆☆
Based on the last three years of on-site inspections and complaint investigations — the rating CMS weights most heavily.
Staffing
★★★☆☆
Nurse and aide hours per resident per day, adjusted for how much care residents need, plus staff turnover.
Quality measures
★★★☆☆
Clinical outcomes CMS tracks, such as falls with injury, pressure ulcers and hospital readmissions.
Complete Care At Hales Corners holds a 3-star overall rating, CMS’s middle tier. Nursing staff turnover of 65% is well above the Wisconsin average of 47%; high turnover is one of the strongest predictors of inconsistent care. Federal regulators have fined this facility $17,934 in the last three years. None of this tells you whether a bed is open, whether your insurance is in network, or whether the facility will accept a given level of care — confirm those three directly with the facility before you commit.

Staffing

4.64 total nurse staff hours per resident per day
above the state average (4.21)
0.87 RN hours per resident per day
below the state average (0.99)
4.29 weekend nurse staff hours per resident per day
64.7% total nursing staff turnover
above the state average (46.9)
61.1% RN turnover
2 administrators left in the reporting period

Hours are per resident per day, from payroll-based journal data facilities submit to CMS. Turnover is the share of nursing staff who left over the past year.

Inspections & Penalties

June 18, 2025 most recent standard health inspection
11 health deficiencies cited in the most recent inspection cycle
above the state average (9.5)
2 health deficiencies in the two prior cycles combined
$17,934 in federal fines across 1 penalty (last 3 years)
below the state average ($43,463)
0 payment denials
CMS withholding Medicare/Medicaid payment for new admissions until problems were fixed

Recent Inspection Citations

17 citations on record across recent inspections, 1 at the actual-harm or immediate-jeopardy level. Showing the most recent inspection. Severity uses CMS’s A–L scope-and-severity scale; G and above means residents were actually harmed.

InspectionTagWhat was citedSeverity
February 19, 20260550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. ComplaintD · Potential for more than minimal harm
February 19, 20260610Respond appropriately to all alleged violations. ComplaintD · Potential for more than minimal harm
December 5, 20250573Let each resident or the resident's legal representative access or purchase copies of all the resident's records. ComplaintD · Potential for more than minimal harm
December 5, 20250684Provide appropriate treatment and care according to orders, resident’s preferences and goals. ComplaintD · Potential for more than minimal harm
December 5, 20250925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. ComplaintD · Potential for more than minimal harm
June 18, 20250609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. ComplaintD · Potential for more than minimal harm
June 18, 20250628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.D · Potential for more than minimal harm
June 18, 20250684Provide appropriate treatment and care according to orders, resident’s preferences and goals.D · Potential for more than minimal harm
June 18, 20250692Provide enough food/fluids to maintain a resident's health.D · Potential for more than minimal harm
June 18, 20250804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.D · Potential for more than minimal harm

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Source: CMS Care Compare (data.cms.gov), August 2026 monthly release. Figures are as published by CMS and change monthly; ClearPath refreshes automatically. ClearPath Senior Guide is an independent information service, accepts no referral fees or placement incentives from any facility, and does not recommend facilities. Verify current details with the facility.