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Mercy Health Services

2727 W Mitchell St, Milwaukee, WI 532154143833699Ownership: For profit - CorporationCertified beds: 60Avg. daily residents: 44Chain: North Shore Healthcare (59 facilities)County: Milwaukee

The complete public record on Mercy Health Services, a Medicare & Medicaid–certified nursing home in Milwaukee, Wisconsin, from the CMS Care Compare database (August 2026 release). Every figure below is published by federal regulators; ClearPath adds the state comparisons and the plain-English reading.

CMS Star Ratings

Overall rating
★★★☆☆
CMS’s composite of the three ratings below. Wisconsin average: 3.0 stars.
Health inspection
★★★☆☆
Based on the last three years of on-site inspections and complaint investigations — the rating CMS weights most heavily.
Staffing
★★☆☆☆
Nurse and aide hours per resident per day, adjusted for how much care residents need, plus staff turnover.
Quality measures
★★☆☆☆
Clinical outcomes CMS tracks, such as falls with injury, pressure ulcers and hospital readmissions.
Mercy Health Services holds a 3-star overall rating, CMS’s middle tier. Nursing staff turnover of 62% is well above the Wisconsin average of 47%; high turnover is one of the strongest predictors of inconsistent care. Federal regulators have fined this facility $47,753 in the last three years. None of this tells you whether a bed is open, whether your insurance is in network, or whether the facility will accept a given level of care — confirm those three directly with the facility before you commit.

Staffing

3.73 total nurse staff hours per resident per day
below the state average (4.21)
0.64 RN hours per resident per day
below the state average (0.99)
3.29 weekend nurse staff hours per resident per day
62.3% total nursing staff turnover
above the state average (46.9)
61.5% RN turnover
1 administrator left in the reporting period

Hours are per resident per day, from payroll-based journal data facilities submit to CMS. Turnover is the share of nursing staff who left over the past year.

Inspections & Penalties

May 21, 2025 most recent standard health inspection
6 health deficiencies cited in the most recent inspection cycle
below the state average (9.5)
15 health deficiencies in the two prior cycles combined
$47,753 in federal fines across 2 penalties (last 3 years)
above the state average ($43,463)
0 payment denials
CMS withholding Medicare/Medicaid payment for new admissions until problems were fixed

Recent Inspection Citations

32 citations on record across recent inspections, 2 at the actual-harm or immediate-jeopardy level. Showing the most recent inspection. Severity uses CMS’s A–L scope-and-severity scale; G and above means residents were actually harmed.

InspectionTagWhat was citedSeverity
March 2, 20260842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted… ComplaintD · Potential for more than minimal harm
December 3, 20250600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. ComplaintD · Potential for more than minimal harm
December 3, 20250609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. ComplaintD · Potential for more than minimal harm
May 21, 20250628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.E · Potential for more than minimal harm
May 21, 20250757Ensure each resident’s drug regimen must be free from unnecessary drugs. ComplaintD · Potential for more than minimal harm
May 21, 20250805Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.D · Potential for more than minimal harm
September 19, 20240610Respond appropriately to all alleged violations. ComplaintE · Potential for more than minimal harm
September 19, 20240584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and… ComplaintD · Potential for more than minimal harm
September 19, 20240755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. ComplaintD · Potential for more than minimal harm
August 5, 20240609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. ComplaintD · Potential for more than minimal harm

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Source: CMS Care Compare (data.cms.gov), August 2026 monthly release. Figures are as published by CMS and change monthly; ClearPath refreshes automatically. ClearPath Senior Guide is an independent information service, accepts no referral fees or placement incentives from any facility, and does not recommend facilities. Verify current details with the facility.