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Complete Care At Prospect Heights LLC

336 Prospect Ave, Hackensack, NJ 076012016781800Ownership: For profit - Limited Liability companyCertified beds: 196Avg. daily residents: 122Chain: Complete Care (85 facilities)County: Bergen

The complete public record on Complete Care At Prospect Heights LLC, a Medicare & Medicaid–certified nursing home in Hackensack, New Jersey, from the CMS Care Compare database (August 2026 release). Every figure below is published by federal regulators; ClearPath adds the state comparisons and the plain-English reading.

CMS Star Ratings

Overall rating
★★☆☆☆
CMS’s composite of the three ratings below. New Jersey average: 3.3 stars.
Health inspection
★☆☆☆☆
Based on the last three years of on-site inspections and complaint investigations — the rating CMS weights most heavily.
Staffing
★★☆☆☆
Nurse and aide hours per resident per day, adjusted for how much care residents need, plus staff turnover.
Quality measures
★★★★★
Clinical outcomes CMS tracks, such as falls with injury, pressure ulcers and hospital readmissions.
Complete Care At Prospect Heights LLC holds a 2-star overall rating, in the bottom two tiers CMS assigns. Its health-inspection rating is lower than its overall rating — the overall score is being lifted by staffing or quality-measure ratings, which draw partly on facility-reported data. Nursing staff turnover of 46% is well above the New Jersey average of 40%; high turnover is one of the strongest predictors of inconsistent care. Federal regulators have fined this facility $59,312 in the last three years. None of this tells you whether a bed is open, whether your insurance is in network, or whether the facility will accept a given level of care — confirm those three directly with the facility before you commit.

Staffing

3.09 total nurse staff hours per resident per day
below the state average (3.85)
0.86 RN hours per resident per day
above the state average (0.68)
2.61 weekend nurse staff hours per resident per day
45.9% total nursing staff turnover
above the state average (39.7)
42.1% RN turnover
1 administrator left in the reporting period

Hours are per resident per day, from payroll-based journal data facilities submit to CMS. Turnover is the share of nursing staff who left over the past year.

Inspections & Penalties

January 29, 2026 most recent standard health inspection
19 health deficiencies cited in the most recent inspection cycle
above the state average (8.7)
11 health deficiencies in the two prior cycles combined
$59,312 in federal fines across 6 penalties (last 3 years)
above the state average ($34,964)
0 payment denials
CMS withholding Medicare/Medicaid payment for new admissions until problems were fixed

Recent Inspection Citations

33 citations on record across recent inspections, 3 at the actual-harm or immediate-jeopardy level. Showing the most recent inspection. Severity uses CMS’s A–L scope-and-severity scale; G and above means residents were actually harmed.

InspectionTagWhat was citedSeverity
January 29, 20260812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with…F · Potential for more than minimal harm
January 29, 20260838Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both…F · Potential for more than minimal harm
January 29, 20260584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and… ComplaintE · Potential for more than minimal harm
January 29, 20260880Provide and implement an infection prevention and control program.E · Potential for more than minimal harm
January 29, 20260605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.D · Potential for more than minimal harm
January 29, 20260640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.D · Potential for more than minimal harm
January 29, 20260641Ensure each resident receives an accurate assessment.D · Potential for more than minimal harm
January 29, 20260657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health…D · Potential for more than minimal harm
January 29, 20260658Ensure services provided by the nursing facility meet professional standards of quality.D · Potential for more than minimal harm
January 29, 20260684Provide appropriate treatment and care according to orders, resident’s preferences and goals.D · Potential for more than minimal harm

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Source: CMS Care Compare (data.cms.gov), August 2026 monthly release. Figures are as published by CMS and change monthly; ClearPath refreshes automatically. ClearPath Senior Guide is an independent information service, accepts no referral fees or placement incentives from any facility, and does not recommend facilities. Verify current details with the facility.