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North Country Nursing & Rehabilitation Center

182 Highland Road, Massena, NY 136623157699956Ownership: For profit - PartnershipCertified beds: 140Avg. daily residents: 128County: St. Lawrence

The complete public record on North Country Nursing & Rehabilitation Center, a Medicare & Medicaid–certified nursing home in Massena, New York, from the CMS Care Compare database (August 2026 release). Every figure below is published by federal regulators; ClearPath adds the state comparisons and the plain-English reading.

CMS Star Ratings

Overall rating
★★☆☆☆
CMS’s composite of the three ratings below. New York average: 3.0 stars.
Health inspection
★★☆☆☆
Based on the last three years of on-site inspections and complaint investigations — the rating CMS weights most heavily.
Staffing
★★★★☆
Nurse and aide hours per resident per day, adjusted for how much care residents need, plus staff turnover.
Quality measures
★★★★☆
Clinical outcomes CMS tracks, such as falls with injury, pressure ulcers and hospital readmissions.
North Country Nursing & Rehabilitation Center holds a 2-star overall rating, in the bottom two tiers CMS assigns. Nursing staff turnover of 48% is well above the New York average of 40%; high turnover is one of the strongest predictors of inconsistent care. None of this tells you whether a bed is open, whether your insurance is in network, or whether the facility will accept a given level of care — confirm those three directly with the facility before you commit.

Staffing

3.89 total nurse staff hours per resident per day
above the state average (3.62)
0.89 RN hours per resident per day
above the state average (0.71)
3.05 weekend nurse staff hours per resident per day
47.6% total nursing staff turnover
above the state average (40.4)
34.5% RN turnover
0 administrators left in the reporting period

Hours are per resident per day, from payroll-based journal data facilities submit to CMS. Turnover is the share of nursing staff who left over the past year.

Inspections & Penalties

August 15, 2025 most recent standard health inspection
5 health deficiencies cited in the most recent inspection cycle
below the state average (7.9)
9 health deficiencies in the two prior cycles combined
$0 in federal fines across 0 penalties (last 3 years)
0 payment denials
CMS withholding Medicare/Medicaid payment for new admissions until problems were fixed

Recent Inspection Citations

26 citations on record across recent inspections. Showing the most recent inspection. Severity uses CMS’s A–L scope-and-severity scale; G and above means residents were actually harmed.

InspectionTagWhat was citedSeverity
August 15, 20250803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician,… ComplaintF · Potential for more than minimal harm
August 15, 20250812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with… ComplaintF · Potential for more than minimal harm
August 15, 20250692Provide enough food/fluids to maintain a resident's health.D · Potential for more than minimal harm
August 15, 20250814Dispose of garbage and refuse properly.D · Potential for more than minimal harm
August 15, 20250921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. ComplaintD · Potential for more than minimal harm

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Other Nursing Homes in Massena

Massena Rehabilitation & Nursing Center (1★)All Massena facilities →

Source: CMS Care Compare (data.cms.gov), August 2026 monthly release. Figures are as published by CMS and change monthly; ClearPath refreshes automatically. ClearPath Senior Guide is an independent information service, accepts no referral fees or placement incentives from any facility, and does not recommend facilities. Verify current details with the facility.