Willowbrooke Court Sc Ctr At Matthews Glen
740 Pavilion View Drive, Matthews, NC 281057048456220Ownership: Non profit - CorporationCertified beds: 15Avg. daily residents: 14Chain: Acts Retirement-Life Communities (27 facilities)County: Mecklenburg
The complete public record on Willowbrooke Court Sc Ctr At Matthews Glen, a Medicare & Medicaid–certified nursing home in Matthews, North Carolina, from the CMS Care Compare database (August 2026 release). Every figure below is published by federal regulators; ClearPath adds the state comparisons and the plain-English reading.
CMS Star Ratings
Overall rating
★★★★★
CMS’s composite of the three ratings below. North Carolina average: 2.9 stars.
Health inspection
★★★★☆
Based on the last three years of on-site inspections and complaint investigations — the rating CMS weights most heavily.
Staffing
★★★★★
Nurse and aide hours per resident per day, adjusted for how much care residents need, plus staff turnover.
Quality measures
★★★★☆
Clinical outcomes CMS tracks, such as falls with injury, pressure ulcers and hospital readmissions.
Willowbrooke Court Sc Ctr At Matthews Glen holds a 5-star overall rating, in the top tier CMS assigns. Its health-inspection rating is lower than its overall rating — the overall score is being lifted by staffing or quality-measure ratings, which draw partly on facility-reported data. None of this tells you whether a bed is open, whether your insurance is in network, or whether the facility will accept a given level of care — confirm those three directly with the facility before you commit.
Staffing
4.67 total nurse staff hours per resident per day
above the state average (3.83)
0.92 RN hours per resident per day
above the state average (0.61)
4.36 weekend nurse staff hours per resident per day
Not reported total nursing staff turnover
Not reported RN turnover
Hours are per resident per day, from payroll-based journal data facilities submit to CMS. Turnover is the share of nursing staff who left over the past year.
Inspections & Penalties
July 8, 2025 most recent standard health inspection
3 health deficiencies cited in the most recent inspection cycle
below the state average (4.8)
3 health deficiencies in the two prior cycles combined
$0 in federal fines across 0 penalties (last 3 years)
0 payment denials
CMS withholding Medicare/Medicaid payment for new admissions until problems were fixed
Recent Inspection Citations
6 citations on record across recent inspections. Showing the most recent inspection. Severity uses CMS’s A–L scope-and-severity scale; G and above means residents were actually harmed.
| Inspection | Tag | What was cited | Severity |
|---|
| July 8, 2025 | 0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with… | E · Potential for more than minimal harm |
| July 8, 2025 | 0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D · Potential for more than minimal harm |
| July 8, 2025 | 0732 | Post nurse staffing information every day. | C · Minimal harm potential |
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Source: CMS Care Compare (data.cms.gov), August 2026 monthly release. Figures are as published by CMS and change monthly; ClearPath refreshes automatically. ClearPath Senior Guide is an independent information service, accepts no referral fees or placement incentives from any facility, and does not recommend facilities. Verify current details with the facility.